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We wrote the Book on Microsoft Dynamics CRM 4.0
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Order this book now from:
Amazon
Barnes & Noble
Safari Books Online
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The Book includes detailed information on how to…
-Set up, configure, and maintain all facets of Dynamics CRM in any organization or industry
-Thoroughly understand both the on-premise and hosted versions of Dynamics CRM
-Make the most of Dynamics’ new features, including email, the Outlook client, Internet Facing
Deployment (IFD), and relationships
-Manage sales leads, opportunities, accounts, contacts, marketing lists, sales collateral,
campaigns, quotes, orders, and invoices
-Improve customer service by integrating schedules, cases, contacts, product/service
information, and more
-Build powerful automated workflows that streamline key sales tasks and liberate
salespeople for more effective selling
-Efficiently administer and secure any Dynamics CRM implementation
-Drive greater value by integrating Dynamics CRM with Microsoft Office productivity tools
-Customize and extend Dynamics CRM using Visual Studio, .NET, and custom plug-ins and
add-ons
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Drawing on their unsurpassed experience with Microsoft Dynamics, we present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. This book’s far-reaching coverage ranges from Dynamics CRM’s sales, marketing, and customer service features to its automated workflows; from Outlook and Office integration to reporting and security. Along the way,
we offer independent insight into Dynamics CRM’s most powerful new features, from its improved interface to its new mail merge and data migration tools.
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| Using Microsoft Dynamics CRM, companies can empower employees to increase sales, improve service, enhance customer satisfaction and retention, and drive greater value from every customer relationship. Microsoft Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in your unique business and technical environment. Authored by two leading Microsoft Dynamics implementers, this book systematically explains how the system works, why it works that way, and how you can leverage it to fullest advantage.
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