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Microsoft Dynamics CRM Integration Unleashed presents proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. Using these solutions and sample applications, you will enhance all of your company’s relationships–with vendors, distributors, employees, users, affiliates and customers.

The book includes detailed information on how to:

  • Use Dynamics CRM 4 as an xRM platform for developing custom applications to enhance any type of business relationship
  • Leverage new Azure cloud computing solutions for Microsoft Dynamics CRM
  • Design infrastructure to efficiently run your customized Microsoft Dynamics CRM implementation
  • Extend CRM internally, with plug-ins, source-to-source integration, IFRAME-based custom application integration, and CRM Jscript
  • Extend CRM externally, with CRM Accelerators, public Web services, direct SQL interaction, and customer-facing Web sites
  • Implement KPIs and gain deeper business insight by integrating Dynamics CRM 4 with Microsoft Office PerformancePoint
  • Create dashboards and other visual CRM tools with Microsoft Silverlight
  • Develop custom CRM applications with Visual Studio
  • Integrate CRM with Team Foundation Server
  • Use Scribe templates and adapters to streamline data integration and migration